Businesses are under enormous pressure to sense and respond to rapid shifts in consumer values and behavior affected by the COVID-19 pandemic. Meanwhile consumers have…
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Image Source: Newsweek Roughly nine months ago I wrote “What’s your product rain delay plan?” and offered some opinions on how business should (and some…
These are exciting times for businesses interested in exploring the potential of artificial intelligence. But they are daunting times as well. Although it’s easy to…
The National Retail Federation’s annual Big Show event is more than a giant retail conference attended by 40,000 people. It’s an important reading of global business priorities given the…
Delta Air Lines seeks to redefine the flying experience through technology. And the $44 billion company will need a strong experience ecosystem to realize its ambitions….
The annual CES event in Las Vegas was barely under way when Amazon made a major announcement with implications for a voice-first world: new voice-based products and solutions that…
Purpose-driven marketing has shaped the corporate agenda for the past decade. But I’m not so sure the effort has paid off. I was reading a…
How might we raise the stakes for going all-in with sustainability? This is a serious question. And growing more serious by the day. As I discussed…
Times are changing for Lyft and Uber. As reported in CNBC, investors losing confidence in both companies, and in cities across the United States, alternatives to…
Imagine a world where every design sprint produced sustainable outcomes. This is the challenge we offered up to the design sprint community at this year’s Google SprintCon 2019 in Boulder, Colorado. SprintCon...
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