“The Internet of everything needs a ledger of everything for it to work.” Don Tapscott, coauthor of Blockchain Revolution (Portfolio, 2016) I get it: you’ve heard of blockchain, but it’s not always...
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Amazon Go has been called the future of retail and the demise of humanity. So, naturally, we just had to check out this much-discussed store without cashiers when one opened...
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The evolution of online marketplaces demonstrates how large enterprises can successfully embrace business models that emerged from smaller businesses. Digital darlings such as eBay and…
When you binge-watch your favorite TV show on Netflix, you’re also spending some quality time with Amazon Web Services, the cloud platform that Netflix relies on to feed a steady...
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Western businesses operating in China are vulnerable to the BAT blind spot – or a failure to understand the impact of Baidu, Alibaba, and Tencent, collectively known as BAT. No...
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To succeed in China, Western businesses need to respect the power of the super app. In the United States, businesses assume a customer’s path to purchase covers multiple disconnected touch...
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Being part of an ecosystem is essential for businesses to innovate. The emergence of ecosystems has changed the game for brands in terms of establishing alliances, understanding sector boundaries, and...
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WeChat, QR codes, and touch displays: they’re all an essential part of the consumer's omnichannel experience in China, the world’s largest retail market. Recently while on a business trip to...
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