I was two weeks into teaching this fall’s Mindful Product Management class at Northwestern when a student asked a question that has had a big…
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Even as the COVID-19 pandemic roils the retail industry, Target and Walmart look like they’re doing just fine. In fact, at the moment, they’re thriving….
What’s the key to creating a lovable customer experience? This is one of the most compelling questions in business today. After all, Brian Solis, author…
Image Source: Mirror Innovators make bold moves during hard times. That’s what activewear retailer Lululemon did by acquiring fitness startup Mirror for $500 million, one of the…
How might we make online learning more bearable and even lovable for students and faculty accustomed to the dynamic of in-person instruction? This was a…
I am a big fan of OXO home products. The brand began as a line of kitchen tools and has since expanded to products for every room…
We are experiencing a mindset shift with the way we uncover ideas that deliver on ROI for immersive reality. Innovation does not start with the…
In every good action movie, there comes a scene in which the hero gets cornered in a seemingly impossible situation — but they escape by…
Businesses are under enormous pressure to sense and respond to rapid shifts in consumer values and behavior affected by the COVID-19 pandemic. Meanwhile consumers have…
How do you research and design products that evolve constantly? This is an increasingly popular question as businesses release products that rely on artificial intelligence…
